1. INTRODUCTION

Coach Finder (“we,” “our,” or “us”) operates a coach directory platform connecting professional coaches with potential clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a coach creating a profile or as a client searching for coaching services.

2. INFORMATION WE COLLECT

2.1 Information from Coaches (Profile Subscribers)

When you register as a coach on Coach Finder, we collect:

• Personal identification information (name, email address, phone number)
• Professional credentials and qualifications
• Biography and coaching specializations
• Profile photograph
• Business information (website, social media links, location)
• Payment information for subscription processing
• Communication preferences

2.2 Information from Clients (Platform Visitors)

When you use our platform to search for or contact coaches, we collect:

• Contact information you voluntarily provide when inquiring about coaching services
• Search preferences and browsing behaviour on our platform
• Communications with coaches facilitated through our platform

2.3 Automatically Collected Information

We automatically collect:

• IP address and device information
• Browser type and operating system
• Pages viewed and time spent on our platform
• Referring website addresses
• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

3.1 For Coaches

We use coach information to:

• Create and maintain your public directory profile
• Process subscription payments
• Communicate about your account and subscription status
• Send relevant updates about platform features and improvements
• Respond to your inquiries and provide customer support
• Analyse platform usage to improve our services
• Comply with legal obligations

3.2 For Clients

We use client information to:

• Facilitate connections between you and coaches
• Improve search functionality and user experience
• Respond to inquiries and provide support
• Analyse platform usage patterns
• Send relevant communications (if you’ve opted in)

4. PUBLIC VS. PRIVATE INFORMATION

4.1 Public Profile Information

The following coach information is publicly visible to all platform visitors:

• Name and professional credentials
• Profile photograph
• Biography and coaching specializations
• Business contact information (as you choose to display)
• Location (city/region level)
• Professional website and social media links

4.2 Private Information

The following information remains private and is NOT publicly displayed:

• Email address used for platform login
• Payment and billing information
• Personal phone numbers (unless you choose to display them publicly)
• Private communications with our support team
• Subscription status and payment history

5. INFORMATION SHARING AND DISCLOSURE

5.1 We Share Information:

• With payment processors to handle subscription transactions (coaches only)
• With service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law or to protect legal rights
• In connection with a business transaction (merger, acquisition, or sale)
• With your explicit consent

5.2 We Do NOT:

• Sell your personal information to third parties
• Share client contact information with coaches without client consent
• Display private information publicly without your permission
• Share coach subscription details or payment information

6. YOUR RIGHTS AND CHOICES

6.1 Coach Rights

As a registered coach, you may:

• Access and download your profile information at any time
• Edit your public profile information
• Control which information is publicly displayed
• Request deletion of your profile and associated data
• Cancel your subscription and remove your profile
• Opt out of non-essential communications
• Request a copy of all data we hold about you

6.2 Client Rights

As a platform visitor or client, you may:

• Browse coach profiles without creating an account
• Request deletion of any contact information you’ve provided
• Opt out of communications
• Request information about data we’ve collected

7. DATA RETENTION

• Active coach profiles: We retain your information for the duration of your active subscription
• Cancelled accounts: We retain minimal data (transaction records) for legal/accounting purposes (typically 7 years), but remove public profile information within 30 days of cancellation
• Client inquiries: We retain communication records for 2 years unless you request earlier deletion
• Analytics data: Aggregated, anonymised data may be retained indefinitely for platform improvement

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure backup systems

However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyse platform usage and improve functionality
• Provide relevant search results

You can control cookie preferences through your browser settings. Note that disabling cookies may limit platform functionality.

10. THIRD-PARTY LINKS

Coach profiles may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any information.

11. CHILDREN’S PRIVACY

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will promptly delete the information.

12. INTERNATIONAL DATA TRANSFERS

Coach Finder operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify registered coaches of significant changes via email. The “Last Updated” date at the top indicates when changes were made. Continued use of the platform after changes constitutes acceptance of the updated policy.

14. GDPR COMPLIANCE (EUROPEAN USERS)

For users in the European Economic Area:

• Legal basis for processing: contractual necessity (coaches), legitimate interests (platform operation), consent (marketing)
• Right to access, rectification, erasure, restriction, portability, and objection
• Right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at info@coach-finder.com.

Data Protection Officer: enquiries can be directed to info@coach-finder.com.

15. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

16. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email: info@coach-finder.com

Data Protection Officer: info@coach-finder.com

Postal address:

Noble Manhattan Coaching Ltd

Number 5, 105 The Esplanade

Weymouth, Dorset, DT4 7EA, UK

17. CONSENT

By using Coach Finder, you consent to this Privacy Policy. For coaches, creating a profile subscription constitutes agreement to these terms. For clients, using our platform to search for or contact coaches constitutes agreement to these terms.